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Support Contracts

Support ContractOnline Learning Systems require support to maintain consistent and stable operation. Onlearn provides support at all levels of the technology, from servers through to content creation.

NOTE: If your organisation is a School, please visit our SchoolMAX website for more details of options for Schools.

 

Our business model is primarily to provide integrated hosting and support contracts on an annual basis, for the areas that you cannot provide yourselves. The operational support is 24 x 7 - ie if the website or server fails then we will fix this whenever the problem occurs. With the very nature of the Internet, we cannot always achieve an immediate resolution, as it may well be dependent on some of provider wuch as your ISP, another ISP, or the core infra-structure of the Internet itself. However we can keep you informed of what is happening.

Our basic packages are listed below, however if you require a specific service, then we can discuss the options with you, and create a customised package.

 

Bronze

This would be a small operation, running a few courses with less than 50 participants.

Hosting and IT support costs start at $1,800.00 per annum

 

Silver

This would be a medium size operation, with 50 to 500 participants.

Hosting and IT support costs start at $3,600.00 per annum

 

Gold

This would be an organisation with 500 or more participants. We provide

Hosting and IT support costs start at $5,700.00 per annum

 

Options are:

Upgrade to Onlearn Suite with Mahara, Wordpress & Joomla: one of fee $750.00 and add $1,800.00 per annum

Dedicated Server option: one of fee of $6,700.00 (includes server and all setup & configuration) add $1,800 per annum.

Off site backups: $1,200.00 per annum

Service Plus: 7days a week 7am to 7pm. Direct line to Support: + $3,600.00 per annum

Site Administration: p.o.a.

Corporate Account Management: p.o.a

 

NB: All prices + GST and subject to confirmation in writing.